iPhone - Troubleshooting mail server connection issues.

An SSL issue occurred on the mail server on 10/11/18 that only seems to have affected Apple devices. 
While this is not an easy workaround it has been tested twice and works.

Delete your Mail account and re-enter it using the following settings:



Mail, Contacts, Calendars

Add Account


Add Mail Account


Name: Your Name

Email: Your full email address

Password: Your Password

Description: Anything you want to describe the account




IMAP / POP : Your choice but we recommend and tested with IMAP


Incoming AND Outgoing Mail Server

Host Name: mail.wddonline.com

User Name: Your full email address

Password: Your password




Message "Verifying" will appear.


Be patient.


When you get the message "Cannot Verify Server Identity"


Click "Details"


Click "Accept" in upper right hand corner.


Be patient.


When the message "Cannot connect using SSL" appears click "Yes"


When the message "Trust this Computer" appears click "Yes"


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